The Elgiva - Booking Info

Opening Hours

Box Office opening hours are Monday to Saturday, 10:00am to 3pm excluding Bank Holidays

How to book

You can book your seats in the following ways:

 

Book in Person    In person:   Our friendly Box Office staff will be delighted to assist you should you call into the theatre.  

 

Book by Post    By post:   Send your request to the Box Office, The Elgiva, St Mary’s Way, Chesham, Bucks, HP5 1HR .   Make your cheque payable to CHESHAM TOWN COUNCIL (please add a £1.25 administration fee to the total of your cheque) and enclose a SAE for the return of your tickets.

 

Book by Phone  By phone:   Please call the Box Office on 01494 582900 .   Please have your credit card details ready.

We accept most major credit cards, including Visa, Mastercard, Eurocard and Solo.

 

All bookings made by credit/debit card or by cheque whether made in person or by phone are subject to a £1.25 administration fee per transaction.

 

 

 

We would be grateful if you could refrain from calling 30 minutes prior to a performance as our staff will be giving priority to personal bookings for that show.

 

Book by Email    By e-mail:   Please e-mail your booking requirements to boxoffice@elgiva.com and include:   your name, address, e-mail contact, daytime telephone number, date and time of the show/film, number of tickets required and any acceptable alternatives. We will then contact you to confirm your booking and take payment.

PLEASE NOTE: Seats are not secured until payment has been taken.

 

 Tickets will be held at the Box Office for collection unless a £1.00 postage fee is added to your ticket total.

 

Book Online   www.elgiva.com:  When booking online, an administration fee of £2.50 per transaction applies.

 

tl_files/cal_img/Student Logo.jpg  Student Standby Ticket: On certain shows, there are student standby tickets available at reduced ticket prices. Students will be required to produce a current student card, at the box office. Tickets are only available on the night and are subject to availability so please check with the box office on 01494 582900 before coming to the theatre. All student tickets are priced at £8.00, an administration fee will still apply if paying by card or cheque.

 

Groups of 10+, Family tickets and row E is not available to purchase on line - please contact the Box Office on 01494 582900 to book these tickets.

The following Terms and Conditions apply:

Customer Services Contact

Customer Services
The Elgiva Theatre
St Mary’s Way
Chesham
Bucks  HP5 1HR

Telephone:  01494 582900
Fax:             01494 582901
Email:         customerservices@elgiva.com


Merchant Domicile : United Kingdom

Description of Goods : Theatre, Cinema and Events tickets.

 

Refund Policy : In common with normal theatre practice, we regret that tickets cannot be refunded or exchanged after purchase, except when an event is cancelled, in which case only the face value of tickets can be refunded.


Tickets may be accepted for resale by the Box Office but can only be resold after all other tickets have been sold for that performance. We cannot guarantee that tickets will be resold.

 

Ticket holders consent to filming and sound recording as members of the audience.

 

The information on this website is published in good faith and was believed to be correct at time of inclusion.

 

The Management reserves the right to change the advertised programme / cast without prior notice.

 

Delivery Policy : Print off voucher and redeem at the Box Office.

 

Transaction Currency : G B Pounds

Accessibility

Infra red induction loop system in the theatre – please ask at the box office for a headset.   Level access to the front of and throughout the building.   Disabled toilet facility.   Four wheelchair spaces in the auditorium.   Please inform the Box Office when booking if any of your party is a wheelchair user.   If you have difficulty with stairs ask for rows A, B, C, D or E – and please book early!

Film prices

Matinees:   £6.50 (£5.50 concessions)
Evenings:   £7.00 (£6.00 concessions)

Please Note : There is an additional £1.00 charge per ticket for all 3D screenings

Reservations

All reservations must be claimed and paid for within three working days of booking.   Please note that all reservations can only be held until the day before and event/film.   All tickets are subject to availability.

Concessions

Concessionary rates are available on most performances (proof must be provided) and apply in most cases to full-time students, children (15 years and under), over 60's, the unwaged, job seekers, people claiming income support or family credit and registered disabled (and carers).

Babies

Babes in arms will not normally be admitted to performances.   Any parents or guardians with children aged under 18 months, will have to purchase a ‘babe in arms’ ticket on the door or in advance at a cost of £2, the child can then sit on the parent or guardian’s lap.   Babies will only be admitted to U or PG films.

Children

We welcome and encourage children. Ten booster seats are available for small children. However, many events are not suitable for very young children and we always clearly indicate an age suitability.   All patrons, including children, must purchase and occupy a seat.

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